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Job i København

Are you a dedicated and experienced People Manager ready to lead and inspire a dynamic team?

We are seeking a passionate Team Manager to join our Customer Care team at PostNord Strålfors Denmark. You’ll lead a team of 10 professionals, driving transformation, and ensuring we continue delivering outstanding customer service in a rapidly changing environment.

As the Team Manager, you will be responsible for developing and managing the Customer Care team within the Operations department, ensuring it supports business growth and operational efficiency. Your role will be to ensure seamless integration of service delivery with the sales and delivery value chain, while fostering an environment of continuous improvement, team development, and customer satisfaction.
You’ll play a pivotal role in helping our team achieve business objectives by translating tactical goals into actionable plans, clearly communicating these plans, and ensuring that your team remains focused, motivated, and aligned with our organizational targets.

Your key Responsibilities:

  • Lead and inspire the Customer Care team, ensuring optimal performance, and fostering a customer-centric culture.
  • Drive transformation within the team, continuously adapting to meet evolving customer needs.
  • Collaborate with the wider management team to align on strategy and operational targets.
  • Act as a key representative in customer...